Access Controls: Decide Who Your AI Replies To, and Block the Rest
Use an allowlist to roll your AI out to a chosen few, and a blocklist to make spam disappear. You stay in full control.
Read GuideTrusted by builders & businesses worldwide
Build WhatsApp AI agent that remembers and acts.
Give your WhatsApp number a trained AI employee. It remembers every customer, works from your Skills, takes real actions in your tools, and hands off to your team the moment a human is needed.
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Meta Business Partner
Official WhatsApp Business APIAt a glance
Your WhatsApp number, trained like an AI employee.
Watsy gives businesses and builders one place to launch agents that remember customers, follow business rules, take action, and bring a human in when the conversation needs judgment.
Memory
Remembers every customer
Names, languages, last orders, open issues, and promises made stay available across conversations.
Skills
Works from your Skills
Load the exact return policy, booking process, pricing rules, or sales script only when that task appears.
Actions
Acts with human control
Check stock, confirm orders, trigger follow-ups, and pause the AI for live team takeover.
The AI Closer
It remembers the customer before it replies.
Most bots restart from zero. Watsy keeps durable customer context so a returning buyer can be greeted in the right language, with their last order and open issue already in view.
Live data
Checks your live inventory and data through your tools, no PDFs.
Official API
100% compliant with Meta business policies.
Why it converts
Memory is writable: 'Customer prefers Arabic, ordered size L last month, waiting on refund.' That context makes the next reply faster, warmer, and more accurate.
9:41
Watsy AI Agent
Always online
Today
Hi! Do you have the "Large Red Dress" in stock?
9:41Yes! We have 4 units left. 👗 Shall I calculate shipping for you?
9:42Yes please, let's do it.
9:43Done! Shipping added and your order #WT-942 is confirmed. You’ll get tracking shortly. 🚀
9:44Message
Memory & Skills
Train it with Skills, not messy PDFs.
Instead of throwing random document chunks into every reply, Watsy loads the exact skill the conversation needs: returns, shipping, bookings, pricing, or any process you define.
Soul
Read-only
Memory
Writable
Skills
On-demand
Tools
MCP
Why Skills work better
The right answer, every time
Your agent opens your 'Returns' Skill only when a customer asks about a return, so replies are accurate and on-point, never a vague guess pulled from the wrong document.
Write once, use everywhere
Build a 'Shipping' Skill once and every agent uses it. Change it in one place and they all update instantly, no copy-paste, no drift.
Skills that take action
A skill can do more than answer. 'Check stock' looks up your live inventory and replies with the real number, not a maybe.
Why it matters
Your agent answers from the exact Skill each conversation calls for, so customers get accurate, on-brand replies, not guesswork.
Copilot Output
System Prompt Designer
"You are a professional salesperson for Watsy. Your voice is friendly, helpful, and on-brand."
"Always greet customers warmly. If they ask about prices, check the live inventory tools before answering..."
"When creating orders, verify the delivery address against the logistics database..."
100% Conflict-FreeDrafting System Template...
The AI Copilot
Set it up without writing a single prompt.
You don’t need to be an AI expert. The Copilot builds your agent for you, writing the instructions, templates, and conversation flows that actually convert.
System Prompt Designer
Describe your brand voice and business rules. The Copilot generates production-grade system prompts that make your agent sound like your best employee.
WhatsApp Template Builder
Stop fighting Meta's approval process. The Copilot drafts compliant WhatsApp Templates and Flow Forms that get approved first try.
Command center
Your team and the AI, in one shared inbox.
The AI handles the repetitive questions; your team steps in for the high-value ones, and can take over any conversation in one click.
Real-Time Visibility
Watch all conversations live. See which agent (AI or human) is handling each customer. Full transparency, zero confusion.
One-Click Takeover
VIP customer needs personal attention? Click 'Take Over' to pause the AI. When you're done, click 'Release' and the AI resumes, with full context of what you discussed.
Role-Based Access
Owner, Admin, or Agent roles. You control who sees billing, who can edit agents, and who can only chat. Granular permissions out of the box.
Shared Inbox
A
B
C
+4
#8231Agent Sarah
Is the 200ml version in stock?
#5519Karim Merabat
Take over"Need 50 pieces for my boutique today..."
#1105Watsy AI
Order tracking and delivery confirmation handled automatically.
Control
Your AI. Your rules.
You decide who your agent talks to, and who never gets through. Always in your control.
Roll it out at your pace
Let your AI reply to a chosen few while you watch how it does. Everyone else still reaches your team. Love it? Open it up to everyone in one tap.
Block the noise, instantly
Spam, time-wasters, wrong numbers, block them once and their messages just vanish. No reply, no clutter, nothing wasted.
Reliability
Never a lost message, a double-reply, or a surprise bill.
WhatsApp gets messy, retries, dropped connections, long threads, runaway costs. Watsy is built so none of that ever reaches your customer or your bill.
Never a double-reply
WhatsApp sometimes sends the same message twice. Your customer still gets exactly one reply, never an awkward repeat.
Guaranteed
Never drops a conversation
If something fails mid-chat, your agent picks up exactly where it left off. No lost context, no broken promise to a waiting customer.
Guaranteed
No surprise bills
Set a spending limit per workspace. Reach it and Watsy pauses and tells you, so you never wake up to a runaway bill.
Guaranteed
Extensibility
Connect Watsy to the tools you already run.
Your agent isn’t boxed into our features. It securely connects to the systems your business already runs on: your store, your CRM, your internal APIs. You stay in control of every connection.
MCP connections
Connect your own MCP servers and your agent can act on the tools you already use, Shopify, Stripe, your CRM, your internal API. An open standard, so there's no bespoke integration to build or maintain.
Skills, not code
Teach the agent your processes (returns, shipping, pricing, booking) as on-demand skills it loads exactly when a conversation needs them. No engineering required.
For agencies
Run Watsy for every client from one place, each business gets its own workspace, numbers, agents, and credits. Multi-tenant from day one, with usage you can see per workspace.
Perfect for agencies
For developers
Connect your own tools over MCP and shape behavior with prompts and skills, while Watsy handles webhooks, retries, memory, and delivery. Build on a dependable WhatsApp runtime instead of reinventing the plumbing.
Built for developers
Use cases
One agent for support, sales, and bookings.
Whatever your customers message you about, Watsy handles it 24/7. You bring the Skills; Watsy brings the agent, the memory, and the human handoff.
E-Commerce
Product recommendations, order taking, shipping calculations, COD confirmations, returns processing.
Customer Support
FAQ automation, ticket routing, escalation to humans, post-resolution surveys, SLA tracking.
Appointment Booking
Clinics, salons, consultants. Check availability, book slots, send reminders, handle cancellations.
Lead Qualification
Real estate, B2B sales, agencies. Capture lead info, qualify intent, route hot leads to sales reps.
If you talk to customers on WhatsApp, Watsy fits your business, not the other way around.
Pricing that scales with you.
Pay for what your agents actually use, billing is per AI token, never per message.
Starter
Launch your first business on WhatsApp.
$12/month
- 7-day free trial, no card needed
- 2M AI tokens/month
- 1 workspace
- 2 AI agents
- 2 team seats
- Unlimited numbers per workspace
- Core models (DeepSeek, GLM, Gemini, Llama)
- Allow or block any number
Most popular
Pro
Premium models for growing support volume.
$39/month
- 5M AI tokens/month
- 3 workspaces
- 5 AI agents
- 5 team seats
- + premium models (GPT-5.4 mini, Claude Haiku, Gemini 2.5)
- 90-day analytics history
- Allow or block any number
Business
High volume, fully managed AI.
$79/month
- 12M AI tokens/month
- 10 workspaces
- 15 AI agents
- 15 team seats
- All managed models
- 1-year analytics history
- Allow or block any number
Agency
Bring your own Cloudflare gateway, unlimited AI.
$199/month
- Bring your own AI Gateway
- Unlimited AI, you own the keys
- Every model incl. GPT-5.5, Claude Sonnet & Opus
- Unlimited workspaces
- Unlimited agents & seats
- 1-year analytics history
- Allow or block any number
Need a custom solution? Contact Sales
Frequently Asked Questions
Everything you need to know about Watsy
Latest Resources
Stay updated with our latest guides and tutorials
Give Your WhatsApp Agent Real Abilities with Tools and MCP
Tools let your Watsy agent take real actions, not just chat. Learn about built-in human handoff and how to connect your own systems with MCP.
Read Guide
Human Handoff: When Your WhatsApp AI Passes the Chat to a Person
Your AI agent knows its limits. See how it hands off to the right teammate, notifies them, and reassures the customer, so no conversation ever hits a dead end.
Read GuidePut your WhatsApp agent to work.
Start with one number, one trained Skill, and a clean human handoff. Scale when the agent proves it can handle real conversations.
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