Build WhatsApp agents that
remember and act.
Watsy turns your WhatsApp number into a trained AI employee: it remembers customers, follows your playbooks, checks tools, runs follow-ups, and hands off to humans when needed.
Meta Business Partner
Official WhatsApp Business API
Your WhatsApp number, trained like an AI employee.
Watsy gives businesses and builders one place to launch agents that remember customers, follow business rules, take action, and bring a human in when the conversation needs judgment.
Remembers every customer
Names, languages, last orders, open issues, and promises made stay available across conversations.
Follows your playbooks
Load the exact return policy, booking process, pricing rules, or sales script only when that task appears.
Acts with human control
Check stock, confirm orders, trigger follow-ups, and pause the AI for live team takeover.
It remembers the customer before it replies.
Most bots restart from zero. Watsy keeps durable customer context so a returning buyer can be greeted in the right language, with their last order and open issue already in view.
Live Knowledge
Syncs with your actual inventory and PDFs.
Official API
100% compliant with Meta business policies.
Train it with playbooks, not messy PDFs.
Instead of throwing random document chunks into every reply, Watsy loads the exact skill the conversation needs: returns, shipping, bookings, pricing, or any process you define.
Soul
Read-only
Memory
Writable
Knowledge
Searchable
Skills
On-demand
Why playbooks work better:
Precision Over Noise
Your agent loads 'Returns Policy' only when handling a return. No fuzzy chunk retrieval cluttering the context.
Modular & Reusable
Build a 'Shipping Calculator' skill once, use it across all agents. Update it once, every agent updates instantly.
Can Include Actions
Skills aren't just text—they can be executable scripts. 'Check Stock' is a skill that actually queries your database.
“This is how production agents work. Not fuzzy retrieval. Precise, on-demand knowledge.”
No Prompt Engineering Required.
You don't need to be an AI expert. Our Copilot designs your agent's brain for you—crafting system prompts, templates, and conversation flows that actually work.
"You are a professional salesperson for Watsy. Your voice is friendly, helpful, and reflects Algerian culture."
"Always greet customers with Salam. If they ask about prices, check the live inventory tools before answering..."
"When creating orders, ensure the Wilaya and Commune are verified against the logistics database..."
System Prompt Designer
“Describe your brand voice and business rules. The Copilot generates production-grade system prompts that make your agent sound like your best employee.”
WhatsApp Template Builder
“Stop fighting Meta's approval process. The Copilot drafts compliant WhatsApp Templates and Flow Forms that get approved first try.”
Human-AI Collaboration. Not Replacement.
We're not replacing your team. We're giving them superpowers. AI handles the repetitive questions while humans focus on high-value conversations.
Real-Time Visibility
Watch all conversations live. See which agent (AI or human) is handling each customer. Full transparency, zero confusion.
One-Click Takeover
VIP customer needs personal attention? Click 'Take Over' to pause the AI. When you're done, click 'Release' and the AI resumes—with full context of what you discussed.
Role-Based Access
Owner, Admin, or Agent roles. You control who sees billing, who can edit agents, and who can only chat. Granular permissions out of the box.
Is the 200ml version in stock for Oran?
Karim Merabat: “Need 50 pieces for my boutique today...”
Visual Workflows. Durable by Default.
Build complex automations without code. Our visual workflow engine runs on Cloudflare Workflows—meaning every step is durable, retryable, and never gets lost.
Visual Logic Engine
No scripts. No coding. Pure visual power for your business operations.
Built-in Connectivity
Direct links to Algerian delivery fleets and global cloud tools.
The “Algerian Power-Flow”
New Order → Check Stock → Generate Invoice → Send WhatsApp Confirmation → Update CRM → Notify Team. All visual. All durable.
No Lost Messages. No Duplicates. No Surprises.
WhatsApp automation has to survive retries, crashes, long threads, and billing limits. Watsy is built to deduplicate Meta webhooks, recover interrupted turns, and keep usage under control.
Idempotent Webhooks
Meta retries webhooks. We deduplicate them. Your customer never receives the same reply twice, even if Meta sends the message ID 10 times.
Durable Recovery
If a server crashes mid-conversation, Watsy recovers from the exact step it left off. No lost context. No broken promises to customers.
Credit Gating
Set spending limits per agent. If a conversation hits the limit, we pause it and notify you. You never wake up to surprise bills.
“This is the boring infrastructure work that production businesses actually care about. We sweat the details so you don't have to.”
Bring Your Own Tools. We'll Wire Them Up.
Not locked into our feature set. Watsy supports MCP (Model Context Protocol)—meaning your agent can connect to Shopify, Stripe, Airtable, or your internal API without us writing bespoke code.
MCP Integration
Connect external tools and APIs via industry-standard Model Context Protocol. Your agent gets new capabilities without platform updates.
Custom Tools
Write custom tools in JavaScript/TypeScript. Deploy them as serverless functions. Your agent can execute code, browse the web, or call your private APIs.
Sub-Agents
Route complex conversations to specialized agents. 'Sales questions → Sales agent. Support tickets → Support agent.' Multi-agent systems, one number.
For Agencies
White-label Watsy for your clients. Multi-tenant by default. Bring your own prompts, skills, and workflows. We handle the infrastructure.
For Developers
We're the Vercel of WhatsApp agents. You write tools and prompts. We handle webhooks, retries, memory, and billing. Focus on your logic, not plumbing.
Not Just for E-Commerce. For Any Business.
WhatsApp agents work for any business that talks to customers. We're use-case agnostic—you bring the domain, we bring the infrastructure.
E-Commerce
Product recommendations, order taking, shipping calculations, COD confirmations, returns processing.
Customer Support
FAQ automation, ticket routing, escalation to humans, post-resolution surveys, SLA tracking.
Appointment Booking
Clinics, salons, consultants. Check availability, book slots, send reminders, handle cancellations.
Lead Qualification
Real estate, B2B sales, agencies. Capture lead info, qualify intent, route hot leads to sales reps.
If you talk to customers on WhatsApp, you need Watsy. The platform adapts to your business—not the other way around.
Plans That Scale With You
Start free. Upgrade when you're ready. All plans include core agent features—memory, workflows, and human collaboration.
Free
Perfect for testing and small projects
Starter
For growing businesses
Pro
Most popular for agencies
Growth
For scaling operations
Enterprise
Custom solutions for large teams
Compare All Features
Add-Ons
Credit Refills (Pay-as-you-go)
10K Credits
50K Credits
100K Credits
Need a custom solution? Contact Sales
Frequently Asked Questions
Everything you need to know about Watsy
Stay updated with our latest guides and tutorials
Creating Your First AI Agent
Learn how to create, customize, and assign AI agents to handle your WhatsApp conversations automatically.
Read Guide
Mastering Knowledge Bases
Teach your AI everything about your business by uploading PDFs, text, and website links.
Read Guide
Testing in the Playground
Simulate conversations and fine-tune your agent's responses in a safe environment before going live.
Read GuidePut your WhatsApp agent to work.
Start with one number, one trained playbook, and a clean human handoff. Scale when the agent proves it can handle real conversations.
✓ Free Forever Plan ✓ No Credit Card ✓ Deploy in Minutes
